AJAY SISTA

Business Management

Happy Holidayers · Full-time · Shimla, Himachal Pradesh, India

Managed and contributed to the overall development and growth of Happy Holidayers, drawing on experience across sales, business development, operations, team coordination, customer management, and digital growth.

• Led business development with a focus on customer acquisition, sales growth, relationship management, and market expansion.
• Helped develop the company from a travel service business toward a professionally structured and scalable travel brand.
• Managed sales across domestic and international holidays, honeymoon packages, family vacations, spiritual tours, group and corporate travel, flights, hotels, transport, and sightseeing.
• Applied experience in flight sales, holiday packages, cruise sales, and business development to strengthen customer consultation, follow-up, and conversion.
• Managed customer relationships from enquiry through booking and post-booking support, with a focus on service quality and satisfaction.
• Coordinated hotels, transport providers, local suppliers, guides, and other travel partners to support service delivery.
• Coordinated business activities, task follow-ups, communication, operations, and service delivery.
• Worked on digital marketing, social media, promotional activities, lead generation, and sales follow-up.
• Developed growth plans and revenue opportunities, and explored travel-advisor, franchise, partnership, and B2B models.
• Strengthened brand presentation, customer communication, business proposals, and service positioning.

Focus skills: Business Management, Business Strategy, Sales, Business Development, Operations, Customer Management, Digital Growth.

Operations & Team Coordination

Colors of India Tours Private Limited · Full-time · Shimla, Himachal Pradesh, India

• Managed day-to-day travel operations from understanding customer requirements through final service delivery.
• Coordinated team members, assigned tasks, monitored progress, and followed up on pending activities.
• Connected sales, customers, and operations to ensure booking details and customer requirements were communicated accurately.
• Handled customer requirements, service issues, and operational challenges by coordinating with relevant teams and partners.
• Coordinated hotels, transport providers, local suppliers, and other travel partners for domestic travel services.
• Monitored daily activities, team performance, pending tasks, and service commitments to support consistency and accountability.
• Contributed to operational planning, customer retention, service quality, and overall business performance.

Focus skills: Team Management, Operations Management, Customer Service, Process Monitoring, Vendor Coordination, Performance Management.

Sales Business Development Manager

Himalayan Footslog · Full-time · Shimla, Himachal Pradesh, India

• Joined as a Sales Associate and Business Developer, focusing on customer acquisition, sales generation, and new business opportunities.
• Worked with the business owner to identify opportunities, build customer relationships, and expand the customer base.
• Applied travel-sales experience to improve lead follow-up, customer engagement, sales conversion, and business generation.
• Gained hands-on exposure to market development, relationship building, sales planning, and day-to-day business decisions.
• Contributed to initiatives intended to increase sales, improve customer reach, and strengthen the business presence.

Focus skills: Business Strategy, Travel Management, Sales Development, Customer Acquisition, Market Development.

Senior Sales Executive

Travelwings.com · Full-time · Shimla, Himachal Pradesh, India

• Handled cruise sales and domestic and international holiday packages, matching travel solutions to customer requirements.
• Managed sales enquiries, negotiations, follow-ups, and customer relationships with a focus on conversion and revenue generation.
• Started building and coordinating a sales team, supporting colleagues with sales activities and customer handling.
• Monitored team activities, follow-ups, and sales performance while supporting colleagues in working toward targets.

Focus skills: Team Management, Performance Management, Cruise Sales, Holiday Packages, Customer Conversion.

Sales Executive

MakeMyTrip · Full-time · Shimla, Himachal Pradesh, India

• Started in flight sales, handling customer enquiries, fare options, booking requirements, and sales conversion.
• Understood travel requirements and recommended flight options based on customer preferences, budgets, and plans.
• Progressed from flight sales to holiday package sales, expanding knowledge across travel products and customer solutions.
• Handled holiday enquiries, presented suitable packages, followed up with customers, and supported bookings through conversion.

Focus skills: Travel Management, Customer Relationship Management (CRM), Flight Sales, Holiday Packages, Customer Service.